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Case studies
Every new client brings a fresh challenge for us to deliver a programme that is user friendly, value for money and helps bring about change. The following are just a few examples of this thought process in action.
Mexx Europe
Tern Consultancy implement a Europe wide mystery shopping solution using a multi-language survey with results delivered over the internet.
Northern Rock
When this blue chip financial services company needed to lower mystery shopper detection rates and obtain valid, relevant information, they came to Tern Consultancy to assist them with a complex programme of walk-in and telephone enquiries.
Oi! Bagel
Linking mystery shopping results to incentives administered through the payroll meant that Oi! Bagel needed a written mystery shopping programme that was robust and reliable.