Mystery shopping services in the UK and Europe by Tern Consultancy; including video, written and telephone reporting

Tern Consultancy provides you with practical solutions to help you train, develop, motivate and reward your front line staff. We specialise in mystery shopping programmes for retailers and service providers and work hard to ensure that your project is managed with the utmost care and that each and every mystery shopping report is an informative and professional document.

Over the past 17 years, we at Tern Consultancy have developed and refined our portfolio of services and these now include; written mystery shopping, video mystery shopping, recorded telephone mystery shopping and web based reporting (for distribution and analysis of all results). All these services are delivered with full UK and European coverage.

Whether we are working with a multi-national high street retailer, a hotel/leisure group or a young embryonic company, our promise is always the same:

• We recognise that we exist as a company to serve our clients.
• We will adapt our services to suit your individual budget, needs and circumstances.
• We will take all possible steps to ensure that every written report, or video, submitted will be a quality piece of work that stands up to scrutiny and can help you grow as a business.
• We will always endeavour to make changes and updates to the programme with the minimum of fuss.
• Our pricing structure will be straightforward and up-front.
• If we do get something wrong, we will be honest about it and discuss the way forward openly.

It is our philosophy to focus on meeting the client's needs rather than constantly trying to explore what other product or service we might be able to sell. We believe that a good programme sells itself and the best business for us is repeat business.

We generally take a down to earth approach and in place of 'management speak' we hope you will find this site provides honest and useful content whether you are an existing client, a potential client or someone who is interested in joining our team.