Client questions

It seems that all mystery shopping companies claim to be the best, what really makes you different?

The essential difference is one of consistency and quality. For shoppers wishing to conduct written work for us, we have a stringent and demanding recruitment procedure. and a constant review process whereby every written report submitted by the shopper goes through the hands of a third party editor who ensures that the report is written and scored fairly and objectively.

What do you charge?

Whilst we aim to provide a premium service, our charges are very competitive and can often compete with the low price high volume 'tick list' style operators. Our policy on pricing is to be as open and transparent as possible.

How long does it take to get a programme up and running?

We normally try our best to accommodate any urgent requests and can generally start making store visits two weeks after finalising a new agreement depending on programme content and schedule.

We currently have a written mystery shopping programme. We can see the benefits of video but we have some serious reservations, what do you suggest?

Video is not for everyone but in the vast majority of scenarios, it can make significant and positive contribution to the clients business. We have worked with many clients who have entered the video market very tentatively and we have provided guidance (and direct input) in areas such as;

How can I be sure that mystery shopping is a good investment?

We have been involved in numerous studies where mystery shopping results have been tracked alongside KPI's such as Average Transaction Value, Customer Conversion Rates, Sales Targets, etc. All go to prove that staff who score well in a mystery shopping study are more profitable to your business.