Market sectors

We have a broad experience across many market sectors and have worked with clients from Ann Summers to Tower Hamletts Borough Council. Whilst the principles of Mystery Shopping transcend all forms of commerce, it is true to say that experience in a sector is a valuable commodity as it allows us to quickly overcome any hurdles that a particular sector presents. We are also aware of which research methods deliver the best value in each sector, thus helping our clients gain even better value for money.

Retail

Our experience in high street retail, and the volume of work we conduct in this area, enables us to develop high impact cost efficient programmes that are geared to tangible results for the retailer.

Hotel and leisure

The Hotel and Leisure industry is an area where we have years of experience. The use of video mystery shopping in sports and fitness clubs continues to grow and we are proud of our prestigious clients in this sector.

Shopping centres, designer outlet villages and town centres

We are proud to work with a variety of town councils, designer outlet villages and shopping centres owners to help them drive up service standards and profitability. Our experience in designing programmes using flexible survey criteria that can be applied to a wide variety or retailers and service providers has led us to become on of the market leaders in this sector.

Trade outlets, builders merchants and plant hire

This much overlooked sector can reap significant rewards from a well planned mystery shopping programme. Granted, it does present some unique hurdles but once overcome, our work in this sector has continued to prove to be of significant value.

Financial institutions, banks and building societies

The complexities of delivering quality service in this arena raise mystery shopping standards to a new level. In recent years, we have undertaken projects from simple unsecured loan enquiries right through to mortgage applications resulting in a credit check. Attention to detail and impeccable project management allow us to deliver quality results in this challenging environment.

Automotive, car dealerships and garages

The applications for mystery shopping in the automotive industry are near limitless and we are pleased to have worked in a variety of fields including franchised dealers, car rental outlets, tyre fitters and exhaust centres.

Home builders, developers, housing

We have worked extensively with a variety of developers and property consultancy firms who act on behalf of developers. This is particularly rewarding work and our positive approach has always been well received by managers and sales consultants alike.