Hotel and leisure

The Hotel and Leisure industry is an area where we have years of experience. The use of video mystery shopping in sports and fitness clubs continues to grow and we are proud of our prestigious clients in this sector.

Many of our programmes involve a mix of both video reporting and written reporting and this approach brings the dynamics of video to the client without the cost of moving to 'all out' video. In addition, the quality of our written reports stand out in a market place filled with tick-list reporting and it is this level of detail that contributes to our long lasting business relationships.

Our combined approach of recorded telephone calls to book rooms/appointments along with detailed reporting and video evidence where appropriate presents a contemporary and dynamic solution.

Our on-line reporting system allows instant distribution of results leading to a fast and efficient programme.

We are also able to provide supporting/tracking information that allows your staff to see at a glance:

• their performance
• how this compares to regional/company performance
• how they have performed over time
• where they have gained or lost points (key questions)
• what actions need to be taken to address problem areas

This comprehensive approach leads to a self maintaining system that builds on the staff's naturally competitive spirit, encourages them to improve and gives them the tools to do so.